Customer support

Email info@donoryhelp.org. We read every message. Include your account email, campaign name or receipt id, and a short description of what you need. Do not send full card numbers or government-ID photos by email.

Operator: Stichting International Refugee Humanitair Help, Kepplerstraat 9, 2562 VE 's-Gravenhage, Netherlands.

• Donor gifts, receipts, and refund or dispute questions
• Organizer campaign setup, launch review, and Trust documents
• Stripe Connect onboarding, identity, and payout status
• Account access, email OTP, and suspected unauthorized use
• Privacy and data requests

If you already have an account, the in-app support desk can attach your campaign and conversation history. Donors: /donor/support. Organizers use the same signed-in help tools from the organizer panel.

We aim to reply within two business days, Monday–Friday, Europe/Amsterdam. Urgent payment or security issues are prioritized. Stripe and banks may need extra time for payouts and identity checks.

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